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Raving Fans Cena: 11.22 EUR Prikaži podrobnosti	Customer Mania!: It'S Never Too Late to Build a Customer-Focused Company Cena: 10.97 EUR Prikaži podrobnosti
Moments of Truth Cena: 11.30 EUR Prikaži podrobnosti	You Can't Win a Fight With Your Client & 49 Other Rules for Providing Great Service: And 49 Other Rules for Providing Great Service Cena: 15.19 EUR Prikaži podrobnosti
The Thank You Economy Cena: ~~23.51 EUR~~ 20.79 EUR Prikaži podrobnosti	Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight Cena: 29.05 EUR Prikaži podrobnosti
Competing Against Luck: The Story Of Innovation And Customer Choice Cena: 22.11 EUR Prikaži podrobnosti	When Customers Think We Don't Care Cena: 35.24 EUR Prikaži podrobnosti
CUSTOMER RELATIONSHIP MANAGEMENT:Emerging Concepts, Tools and Applications: Emerging Concepts, Tools and Applications Cena: 48.67 EUR Prikaži podrobnosti	Relationship Marketing: Concepts and Cases Cena: 68.82 EUR Prikaži podrobnosti
The Privacy Payoff Cena: 27.28 EUR Prikaži podrobnosti	Flying High in a Competitive Industry: Cost-effective Service Excellence at Singapore Airlines Cena: 21.80 EUR Prikaži podrobnosti
Customer Service Cena: 55.39 EUR Prikaži podrobnosti	Customer Relationship Management Cena: 23.58 EUR Prikaži podrobnosti
Telecom Convergence, 2/E: How to Profit from the Convergence of Technologies, Services, and Companies Cena: 34.49 EUR Prikaži podrobnosti	Managing and Motivating Contact Center Employees: Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff Cena: 41.95 EUR Prikaži podrobnosti
What Customers Want Cena: 54.58 EUR Prikaži podrobnosti	The Ten Demandments Cena: 17.93 EUR Prikaži podrobnosti
Clients Forever Cena: 10.75 EUR Prikaži podrobnosti	What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain Cena: 12.02 EUR Prikaži podrobnosti